Voice and SMS Metric Tracking To Boost Your Car Dealership Website

AutoGO is introducing a brand new integration to Twilio,  split into two sections: Voice Tracking and SMS Metrics. See why Dealer Venom continues to be the leading automotive web provider for automotive dealerships nationwide.

 

Voice Tracking Available 

These voice tracking features can all be found in the ‘metrics’ section in the right-hand filter menu. In the voice section, the metrics are broken down into three categories:

→ General Metrics

• Answered By
• Direction
• Duration
• From
• Name
• Status
• To

→ Dealer Site Status Metrics

• Busy
• Cancelled
• Completed
• Failed
• No Answer

→ Dealership Website Direction Metrics

• Inbound
• Outbound
• Outbound Dial

SMS Tracking and Monitoring

Similar to Voice Tracking, SMS is broken into categories:

→ Message Metrics

• Date
• Direction
• From
• Media
• Status
• To

→ Direction Metrics

• Inbound
• Outbound
• Outbound Replies
• Sent During Call

→ Status Metrics

• Delivered
• Failed
• Received
• Sent